FAQ

Customer Service

You can email us at info@thebeauteloft.com. We currently take customer service phone calls or answer instagram DM's. Our normal hours of operation are Tuesday - Friday 9 a.m. - 4 p.m. EST

Who we are

The Beaute Loft loves animals! We are PETA and Leaping Bunny certified cruelty-free. We do not test on animals at any point within our supply chain or pay for another company to conduct testing. Herbivore does not sell or do business in countries that have animal testing policies.

All ingredients used in TBL products are 100% vegan.

We create all of our products in the USA in-house and with small team of independent produces.

We’re grounded in a belief that magnificence lies in elegance, not ostentation. Pursuing sophistication in the unexpected, we create thoughtfully designed pieces that are unique, yet crafted to be versatile and cherished for years.  With aesthetic influences hailing from mid-century architecture and ancient goldsmithing to minimalist art and sculpture, ourentire  collection explores the marriage of daring dichotomies—earthy and modern, streamlined and textured, restrained and sexy, delicate and strong.

Shipping + handling

Most items ordered and paid for will ship within 2-3 business days unless otherwise noted in the product description, weekly newsletters or emails from us.

Once shipped, international orders can take up to four weeks to arrive since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, The Beaute Loft is no longer responsible for other delays that may occur.

We can ship anywhere in the world but rates vary according to distance. We use USPS international and UPS depending on the destination country.  Please see the rates and available options at checkout.

In order to provide our international customers the best shipping experience possible during the COVID-19 pandemic, we currently only offer USPS or FedEx international shipping. Many shipping providers are experiencing considerable strain as international commercial passenger flights they would typically rely on to transport packages are significantly reduced. At this time, we are only able to offer shipping options like FedEx and USPS that have mostly been unaffected by such barriers.

International customers may notice that shipping costs for orders placed on thebeauteloft.com are higher based on currently available options. Once shipping systems become less impacted, we hope to offer more competitive rates once again. In the meantime, we truly apologize for any inconvenience this causes.

At this time, we can only offer free standard shipping to USA on orders of minimum $75.

Not at this time

We are unable to ship too forwarding company or residential addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system. 

Order Issues

Due to Covid-19 USPS is backed up, please allow time for them to get your package to you in a timely manner. Also be aware that once we give them your package we have no control over what happens with your order. If your order is lost or stolen please e-mail us and file a claim with USPS. https://www.usps.com/help/claims.htm

We are so sorry to hear that you received an incorrect item in your order. Please reach out to us at info@thebeauteloft.com within 48 hours of receiving your order with a photo of the incorrect product, your name and order number and our Experience team will be happy to resolve this for you.

We are so sorry to hear that an item in your order arrived damaged. Please reach out to us at info@thebeauteloft.com within 48 hours of receiving your order with a photo of the damaged product and our Experience team will be happy to resolve this for you.

Oh no! We're sorry to hear this. If your order is marked as delivered but you have yet to receive it, please wait 3 business days before reaching out or filing a claim. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you. 

Return Policy

Due to the nature of our products, we do not accept returns. All sales are final.

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